Customer satisfaction is our top priority!
The quality of our products and the resulting customer satisfaction are our top priority. We create innovative products and services for efficient, trouble free and safe operation in all areas of industry and commerce. In this way, we ensure the positive and future-oriented development of our company and our employees.
Learn mor about our Quality and Environmental Policy here!
Our quality management system is certified to ISO 9001:2015 and provides the foundation for our high quality standards. Standards and regulations, as well as our corporate commitments, guide our daily workflows and processes.
Continuous improvement is part of our culture. Through regular reviews and evaluations, we constantly identify areas where we can improve our products and services.
Our goal is to perform the tasks assigned to us by our customers to their complete satisfaction. Partnership and respect are the basis of our joint activities. Personal and individual advice for customized solutions is a special plus in service for our customers. Everything you need to solve a problem is available from experts.
To ensure consistent quality, we rely on advanced technologies and strict quality control processes. Each product undergoes extensive testing to ensure maximum reliability and safety. Our qualified specialists monitor every step of the manufacturing process.
Our dedicated employees are the key to our success. Through training programs and continuous professional development, we ensure that our team not only has the necessary know-how, but also actively participates in quality management. Their expertise and dedication are crucial to maintaining our quality standards.
Carefully selected suppliers provide the components we need to manufacture our wide range of drive, EMC and leakage current products. EPA quality control starts at the source. Our suppliers inspect the goods before delivery according to a wide range of criteria and strict EPA quality specifications. Upon delivery, the supplied components are also subjected to a careful incoming goods inspection before being released for production or further processing.
Return procedure in the event of a complaint
We use the “Return Material Authorization number system” (RMA number system), where each return is assigned a unique number.
We always strive to deliver only high quality and flawless products. However, if there are any complaints that give rise to a claim, we ask our customers to inform us before returning the goods (serial number and brief description of the fault are required).
When a complaint is received, our order processing department will send a return delivery note and provide a unique RMA number that clearly identifies the process. This number should be quoted in all correspondence related to this process to ensure a smooth and timely process.